Legal

Terms of Service

Effective 2026-09-15

These are the ground rules for using Patchlamp: the messaging service (SMS, Telegram, or Discord) that changes your website or menu, and our demo phone line. They're short because the specifics of each engagement are set in writing before work begins; where that writing and this page differ, the writing wins.

Who these apply to

"We" means Plateful LLC, operating Patchlamp, and Taylor Remund, who runs it. "You" means a client who has bought a Patchlamp plan or engaged Taylor for a build, anyone that client authorizes to use the messaging service on their behalf, or someone who calls or texts our demo line. By paying, by texting the service number, or by messaging Patch, you agree to these terms. Calling or texting the demo line does not enroll you in a plan; the plan, usage, payment and ownership terms apply to clients.

The services and prices

What we offer and the published prices are on the pricing page: 6 plans, from $25 per month, each billed monthly in advance with no setup fee. Every plan includes hosting. Every plan also includes a stated amount of usage each month (more in the first month), at that plan's rate. Every plan includes routine changes made by message within its usage; Hosting's amount is small, about four small changes a month, has no top-ups, and once it is used further changes wait for the next month or a move to a larger plan. No plan has a contract or a fixed term: you can cancel any plan at any time. A plan states how many sites and how many people it covers; additional sites are priced per plan on the pricing page, and the one site on Hosting, Light and Starter can't be added to (a second site is a second plan). Upgrading takes effect on your next monthly bill, with the current month's top-ups credited to the new plan; moving to a lower plan takes effect at the end of the period you've paid for.

Usage

Usage is what the AI consumed carrying out your requests, measured in dollars, not messages, at Patchlamp's rate and recorded on the usage ledger as it happens. A small change costs cents of it; a large one costs more, and most sites use a fraction of their allowance once they are settled. Each plan includes an amount every month and more in the first, where a build happens: on Standard that is $200 a month and $600 in the first month, and every plan's figures are in the table on the pricing page. The higher the plan, the further each dollar of usage goes. When the month's included usage runs low, Patch tells you and offers a top-up of additional usage at your tier's price ($50 on Standard; there are no top-ups on Hosting); nothing is added to your bill unless you say yes. Included usage doesn't roll over; usage you buy doesn't expire and is non-refundable, including unused balance when the engagement ends. When usage runs out and you haven't added more, Patch stops until you do; your website stays up.

The usage ledger is the record. Every message and every generated photo is logged with its cost as it happens. That ledger is the authoritative record of what you were charged; your statement comes from it, and you can ask to see your entries at any time. If you believe an entry is wrong, tell us within 30 days and Taylor reviews it against the log of what Patch did.

Routine changes and projects. Routine changes (dates, hours, wording, photos, menu items, new pages of the kind you already have) are covered by the plan. A full redesign, a new section of a different kind, or a feature that needs an account, money, or a backend (a store, bookings, logins, forms that email someone) is a project, quoted separately in writing before it starts.

SMS Terms

Plateful LLC operates both Patchlamp texting programs described here; the SMS page has the details.

The demo line. The demo line is (385) 462-1704 and represents Juniper Flats Pool & Spa, a made-up pool company. You start the conversation by calling or texting it. When a call can't be answered, a recorded greeting tells you before the call ends: “Nobody could pick up. A text is coming to this phone now. You can book a time or ask a question.” We then send one text from the number you called, usually within about a minute; if you text first, we reply to your message. The line sends at most one missed-call text to a caller per day; after that, we only reply to what you write, to answer questions or offer or confirm an appointment time. We don't send marketing or promotional texts, and we don't text hidden or non-US numbers or anyone who has replied STOP. Patch writes the replies: Claude, an AI model made by Anthropic, working under Taylor Remund's rules. Twilio carries the texts.

Client texting. By texting the client service number you consent to receive SMS and MMS messages from it in reply. Message frequency varies: you receive replies to the requests you send, plus occasional service notices.

Rates, stopping texts and help. Message and data rates may apply. Reply STOP at any time to stop texts from that number; you receive one confirmation, then no more texts, and the service can no longer reply to you. Text START to turn it back on. Reply HELP for help, or email founder@patchlamp.com. Wireless carriers are not liable for delayed or undelivered messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Messaging terms

The client messaging rules below apply to SMS, and to Telegram and Discord in spirit.

Authorized senders only. The service responds to phone numbers and Telegram or Discord accounts the client has authorized. You are responsible for every request sent from a number or account you've authorized. Tell us right away if one should be removed. Unauthorized senders get a refusal and no work is done.

Changes go live immediately. There is no preview step. A request from an authorized sender is carried out and published to your live website or menu, usually within a few minutes. Every change is recorded and can be undone: message "undo that" or ask.

What Patch won't do. It works only inside the folder that holds your site and menu; anything outside it is blocked. Anything that needs an account, money, or a real backend is Taylor's work, not Patch's: it tells you so and forwards the request.

What we'll decline. We may decline any request that is outside the agreed scope, that would break the law or someone else's rights, that would publish content we reasonably consider harmful or misleading, or that would compromise the site's security. You'll be told when that happens and why.

Availability. The service runs around the clock on equipment we own and operate in Utah. It is one machine operated by one person, not a redundant data center: we don't guarantee any particular uptime or response time, and maintenance, a power cut or a fault can take it offline without notice. Requests sent by SMS or Telegram while it's offline are handled when it's back; Discord messages sent while it's offline need to be resent. If a request can't be completed, you'll be told rather than left waiting, and Taylor is notified. None of this affects your website itself, which is hosted independently and stays up regardless.

Limits. Each authorized sender has a daily cap on messages, and each project has a monthly usage ceiling. Past either, Patch replies that the limit was reached and stops; Taylor is notified. This protects you from a runaway.

Your content

Anything you send to be put on your website must be yours to publish, or you must have permission from whoever owns it. You keep ownership of it. You give us permission to process it and publish it on your site, which is what you asked for. Photos published on a public website are public.

What you own, and what we own

You own your content on any plan, always: your photos, text, lists, bookings and notes, and your domain. The website itself, as built, is yours once you own it: from the day you pay for the build ($250 once, with a year of Hosting included from go-live), or after twelve paid months on any plan (a free trial week doesn't count toward the twelve). Before that, the built site stays ours, and your content still leaves with you. While we work together, the code lives in a GitHub repository under the Patchlamp organization and is served by Cloudflare Pages from our account; when the engagement ends and the site is yours, we transfer that repository to a GitHub account you control, with instructions for hosting it yourself and pointing your domain at it (Cloudflare's free tier serves it as it is), and we keep serving it for thirty days after the handover so nothing goes dark while you move. We own the tools, templates, and systems used to deliver the service, including the messaging service itself, which is not transferred when we part ways. The ability to change your site by message ends with the service; a site you own doesn't: if you cancel Hosting on it, it stays up on our hosting as a plain site, its forms and booking pages swapped for your phone and email.

Payment

Your plan is billed monthly in advance through Stripe, starting the day you pay, month to month. Changing your mind in the first month: cancel any time in your first billing period and we refund what you paid, less Stripe's processing fee (which Stripe keeps) and less the usage on your ledger at your tier's rate — a formula, not a judgment, and Patch can show you the number before you decide. After the first period: cancel any time, effective at the next billing date; the current month isn't refunded (Hosting is more generous: see below). Moving up a tier is a text: reply UPGRADE to Patch, get the quote (the difference for the rest of the period, prorated; unused top-ups credited), reply YES. Moving down takes effect at renewal. Builds are fixed-price, quoted in writing. If a payment is more than 30 days late we may pause the service until it's resolved; your website stays up either way.

Renewal and refunds on Hosting. Hosting renews every month at $25 until you cancel: after the included year for a site you bought, after the free week (or from the first payment when there is none) for a rented one. We say so before you pay, and a "don't renew" box at sign-up and on your account page stops it, any time before the charge; a bought site then goes static at the end of its year (it stays up, its forms swapped for your phone and email) and a rented one ends with your files handed over. We email you 30 days before an owner's first renewal charge and 1 day before anyone's first charge. Cancel with one text: CANCEL to Patch. If a Hosting charge catches you off guard, tell us within five business days of the charge (Monday to Friday, Utah time) and we refund it in full; after that, we refund the unused part of that month, pro rata by day, and the plan ends. No argument and no retention pitch. On Hosting this takes the place of the first-month formula above.

No guarantees, and limits on liability

We'll do careful, professional work, but the services are provided as-is. AI can misunderstand a request, and websites and third-party services can fail. To the extent the law allows, our total liability to you for anything arising out of these services is limited to the fees you paid in the three months before the claim, and we're not liable for indirect, incidental, or consequential losses such as lost profits or lost business. Nothing here limits liability that can't legally be limited.

Ending things

Either of us can end the engagement at any time with notice before the next billing date. When it ends, we hand over anything of yours we still hold, transfer your site's repository to you if the site is yours, delete the message logs as described in the privacy policy (the usage ledger is kept as a financial record), and remove your numbers and accounts from the service. Unused purchased usage is not refunded.

Governing law

These terms are governed by the laws of the State of Utah. Any dispute will be handled in the courts of Utah, unless your written agreement says otherwise.

Changes

If these change, the new version goes here with a new effective date, and existing clients are told directly. Changes don't reduce what you were promised in writing already in force.

Contact

Plateful LLC · founder@patchlamp.com