SMS program

Texting Patchlamp

Program name: Patchlamp · Operated by Plateful LLC

Patchlamp's phone line

Our demo line is (385) 462-1704: a working example of the service for Juniper Flats Pool & Spa, a made-up pool company. The number belongs to Plateful LLC, operating as Patchlamp.

How phone-line texts start

You start by calling or texting the line. If your call can't be answered, you hear this recorded greeting before the call ends: “Nobody could pick up. A text is coming to this phone now. You can book a time or ask a question.” We then send one text from the number you called, usually within about a minute. If you text first, we reply to your message. We don't text anyone who hasn't just called or texted the line, and we don't send marketing or promotional texts.

The first text says: “Patchlamp demo: this is Juniper Flats Pool & Spa's line. Nobody could pick up. What do you need? I can book a time. Reply STOP to end”

Phone-line messages and frequency

The line sends at most one missed-call text to a caller per day. After that, we only reply to what you write in the conversation you started: answers to questions and appointment times offered or confirmed. We don't text hidden or non-US numbers, or anyone who has replied STOP.

Patch writes the replies. It is Claude, an AI model made by Anthropic, working under Taylor Remund's rules. Twilio carries the texts.

The client texting program

What the program is

Patchlamp is a service for business owners who change their own website by text message. A client and the people they authorize text a Patchlamp phone number with a request ("we're open till 3 on Saturdays now", "add Tuesday 9am as a booking slot", a photo of the finished job with "put this on the homepage"). The service makes the change and replies with what changed. That's the only kind of message it sends: replies to your requests, plus occasional service notices such as a usage or limit notice.

How you opt in

You get your number when your account is set up, after you've paid or been added by a client. Your opt-in is the consent box on the signup form (we keep the wording, the time and the address it was ticked from) or, if a client added you, your first message to the number. The first text you get is the code that switches your account on. We don't send marketing texts, and we don't text anyone who hasn't opted in or been authorized by a client who has.

Message frequency

Varies with how often you send requests. One reply per request, sometimes a short acknowledgement first, plus service notices as needed.

Rates

Message and data rates may apply.

For the client program, Patchlamp itself doesn't charge per text; the plan prices are on the pricing page.

STOP and HELP

These apply to both programs.

• Reply STOP to stop receiving texts from that number. You'll get one confirmation and nothing more. The service can then no longer reply to you; text START to turn it back on.
• On the demo line, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also stop texts from that line.
• Reply HELP for help, or email founder@patchlamp.com.

Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy for what is collected and who processes it, and the Terms of Service for the rules of the service.

Carriers

Wireless carriers are not liable for delayed or undelivered messages.