Patchlamp
Leaving
If you want to leave, Patch helps you leave.
Tell Patch. It asks why once, offers once to pass it to Taylor, and then gets out of your way. Everything that's yours comes back in one file, in the same conversation, and it never waits on your answer.
Your photos, text, lists, bookings, notes and domain are always yours. A website bought for $250 is yours from the day you pay, and its files leave with you. Buying your website.
What you get back
One file, everything in it.
-
Your site
The website you bought, with every file and its history, in the handover zip. On request, we move the repository to a GitHub account you control.
-
Your database
If your site keeps a list (bookings, customers, orders, stock), every table of it as CSV and JSON. Your customer book comes with you: every customer and every job, in the export as a spreadsheet (CSV) and a JSON file each.
-
Your mailing list
Everyone on it, as a CSV any newsletter service can import.
-
Your conversations
Everything you and Patch said, with the photos you sent, as one page that opens in any browser.
-
What Patch knows
Its notes on your business and the list of what it ran for you on its own, as plain files you can read.
-
What runs where
A page that says where your site is served, where its database lives, and the lines to change at your registrar to point your domain somewhere else.
What was always yours
Nothing to get back, because we never held it.
- Your domain. You bought it and it's registered to you. Point it wherever you like; if you'd rather not touch the settings, Taylor changes them with you.
- Your Stripe account. If you take payments through Patch, it's your own account, in your name. Nothing about it changes when you leave.
- Your bought site is yours to take. When you stop, we hand over your files and data first. We then serve your site as a plain site for 90 days before taking it down. Forms and booking pages become your phone and email, and the chat and owner sign-in turn off. Uptime and domain-expiry texts end when the site goes plain. If you ask us to move the site's repository to your GitHub account, we keep serving it for 30 days after the handover while you move it elsewhere.
How it goes
Four texts, at most.
- 1
Text Patch I want to leave, or CANCEL. It answers: “No problem, I can help you with that. May I ask why?” That's the only question.
- 2
Whatever the reason, one offer: “If you'd like, I can pass this to the founder and he'll work to make it right. Want me to?” Your files come in the same message: attached on Telegram and Discord, and on your account page under Your files.
- 3
Say yes and Taylor reaches out himself. Making it right means fixing the thing, not a discount. Say no, or nothing, and that's the end of it.
- 4
The cancel: Patch shows you the date your plan ends, or in your first month the refund by formula, and your YES does it. No cancellation fee.
If this month's usage has run out, on Hosting or any plan, you still get all of it: the cancel and the files come without a run. Just want your files, and not to leave? Ask Patch for them any time. The terms have the rest.
