Patchlamp
Keep bookings and customer details together
Customers choose a time on your site, and you text Patch, an AI operator, to confirm, move or cancel the booking. Bookings and the customer book need your site’s database switched on at setup.
Let the customer choose a time
The customer picks a time on your website. You handle the booking from your phone, and the customer gets an email at each step and another the day before.
Bookings also show in your phone’s calendar through a feed from the site. That gives you a way to see the booked visit alongside the rest of your day.
Ask when you last did the job
Text Patch to ask when you last visited a customer, who a phone number belongs to, or who you have not seen in 90 days. The same customer list is available in your site’s admin area, and your existing spreadsheet can be imported.
Follow up after the work
Once your business’s Google place ID is on file, the customer can get your Google review link after a job without you remembering to ask. New reviews come to you with a reply drafted.
Get the week by text
A Monday text covers website changes, form messages and bookings. It runs for the first 30 days; after that it needs an available standing instruction.
Where scheduled jobs are included, you can also ask once for a repeat job, such as a Friday text of the week’s inquiries.
Know who can text it
The number of people who can text Patch depends on your subscription: one person, three people, or anyone you authorise. Check that allowance before making Patch part of both the office’s day and the truck’s.
Requires your site's database, switched on at setup.
Where it stops
The weekly report is a text summary. Your phone’s calendar cannot block times on the site, and customer reminders arrive by email. Other customer or accounts software does not sync with the customer book. You post review replies yourself. Scheduled jobs are unavailable on some subscriptions; others allow three, at most daily, or ten.
Try a demo, or text Patch about bookings for your business.
